What is a service agreement?

A service agreement is a written agreement between Weigh-Rite Scale Co. and a customer for ongoing scale maintenance and testing. A maintenance plan isn't a binding time contract, rather it is a detailed list of the customers scale equipment and how often the customer would like their equipment tested (typically monthly, quarterly or bi-annually). The agreement includes a flat-rate price for each test run, so you never have to wonder what the testing fee will be. The agreement will also serve to designate a member of the customer's staff as the "in-plant contact," the individual with whom our maintenance crew will work with for maintenance concerns.

What will my service agreement include?

Service agreements include provisions for certain services including:

• State licensed and certified scale technicians to perform maintenance
• Inspecting and testing each scale for accuracy
• Making field adjustments as provided by the manufacturer for maintaining the scales within the maintenance tolerance
• Instructing your employees and advising you on proper operation of your equipment
• Furnishing sufficient certified test weights to conduct a proper test
• Furnishing a complete report on the condition and accuracy of each scale covered by the service agreement
• Calibration certificates made available to view and/or download at your convenience via our secured website portal. The certificates satisfy the documentation needs of our ISO 9000/Guide 17025 registered customers.

What other benefits do I receive with my service agreement?

Your service agreement will help you maintain your scales, but save on additional services from Weigh-Rite Scale, including:

• 20% discount off our normal labor rate for repairs
• 24 hour / 7 days a week service access (premium rates apply to after-hours service)
• Guaranteed same-day or next-day service
• Advanced notification of your service needs and scheduled maintenance.
• A custom service agreement tailored to fit your needs.

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Contact Us for your free consultation on how a service agreement can help streamline your weighing processes.